Use this page to find the right troubleshooting area for your issue instead of searching across unrelated product guides. Start with the issue type, then jump to the best troubleshooting section for your platform or problem.
Start Here: Identify the Problem Type
- Use General How-Tos for cross-platform search behavior, API, indexing, and configuration issues.
- Use Drupal How-Tos for Drupal module, Views, crawler, or field-mapping issues tied to Drupal implementations.
- Use Sitecore How-Tos for Sitecore connector and Sitecore-specific indexing or sync issues.
General How-Tos
Start here when the issue affects search behavior regardless of platform.
Examples include:
- Search API or query-debugging issues
- indexing anomalies
- relevance tuning questions
- Auto-Suggest or search behavior issues
Drupal How-Tos
Use the Drupal section when the problem is tied to Drupal-specific implementation details.
Examples include:
- Drupal Views integration
- field mapping and indexing behavior
- module configuration issues
- crawler or connector troubleshooting in Drupal environments
Sitecore How-Tos
Use the Sitecore section when the issue is specific to Sitecore integrations.
Examples include:
- Sitecore connector problems
- index sync issues
- Sitecore-specific schema or content-delivery troubleshooting
When to Contact Support
If you have already checked the most relevant troubleshooting section and the issue is still unresolved, contact support with:
- the App, Language, and Search Profile involved
- the exact query or workflow that reproduces the issue
- recent changes to Search Fields, Ranking, Filters, or indexing
- links to any articles you already reviewed
That context helps support route the issue faster and avoid repeating basic troubleshooting steps.