Some older Site Search implementations can under-report click-through events in certain browsers. Use this guide to determine whether your implementation includes the fix or needs an update.
Lower Than Expected CTR
Users of the SearchStax Site Search solution sometimes report that the reported Click-Through Rate seems lower than expected.
SearchStax engineers determined that some browsers, notably Firefox, process click-through events in a way that under-reports the number of events. We made changes to the Search UI Kit to correct this behavior.
Site Search Apps and Vue-related custom search pages created after September 2024 incorporate this fix. No action is required.
For headless systems created before this time, you'll have to update your JS/Vue/Angular/React Framework by doing an npm install of a current SearchStudio UX Package.
Legacy Vue2 Accelerator clients will have to do a one-line change to the result template, from @click="go" to @click="go($event, url)".
See our CTR Blog Post!
See our blog How to Improve Your Website Click-Through Rate for more information about improving your Site Search CTR.