To view information about your SearchStax Site Search solution subscription, open the Accounts menu in the upper-right corner of the screen and select the Subscription option. If the Subscription option is not available for your plan or permissions, it does not appear in the menu.
The Subscription page summarizes your app usage for your SearchStax Site Search account and displays your current subscription status.
It also displays account terms, add-ons, and limitations. The environment-specific views described below apply only to accounts that support Sandbox Apps. For account environment behavior, see Production and Sandbox Apps.
Depending on your plan and purchase model, the Subscription screen can include:
- An App selector for viewing account-wide totals or an App-specific view.
- Usage details such as Apps, monthly requests, and items.
- Add-on details such as crawler limits and crawl frequency.
- Subscription details such as plan, term, renewal date, and status.
Sandbox-Enabled Accounts
For sandbox-enabled accounts, Subscription separates Production and Sandbox usage views.
- Environment-specific usage: Request and item totals are tracked separately for Production and Sandbox.
- Separate enforcement: Production and Sandbox limits are enforced independently.
- Production usage alerts: Request and item alerts are based on Production usage thresholds.
- Deleted Production Apps: Current-month Production request totals can include usage from deleted Production Apps, and those requests are labeled in usage views.
Account-level plan details and add-ons are displayed in Subscription based on your plan and purchase model. For limit values and service terms, see Service Limits.
Accounts Without Sandbox Apps
Accounts without Sandbox Apps see combined account usage without separate Production and Sandbox views.
For these accounts, current-month request totals can include usage from deleted Apps. Subscription labels those deleted-App requests when they appear.
Trends
The Subscription page includes a Trends section with Requests Over Time and Items Over Time charts. Choose Last 30 Days, Month to Date, or Last 3 Months to review usage over time.
Use the Apps selector to view All Apps or an individual app. Hover over a chart point to see the date and request or item count. Last Updated shows when the data was refreshed in your local time.
For accounts with Sandbox Apps, the Trends charts show Production App usage only. They do not include Sandbox usage.
Request trend data starts on August 6, 2026. It doesn't include request usage from before that date.
With All Apps and Month to Date selected, the charts compare usage with the monthly limit. Green indicates 0–50%, yellow indicates 51–75%, and red indicates 76% or more.
The image below shows Requests Over Time and Items Over Time for an account without Sandbox Apps.
The image below shows Production App Requests Over Time and Items Over Time for an account with Sandbox Apps.